Warranty & Returns
1. Warranty Policy
1.1 Coverage
All Applied Fiber products are covered by a 1-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
1.2 Exclusions
This warranty does not cover:
Damage caused by misuse, improper installation, or unauthorized modifications.
Normal wear and tear.
Products that have been tampered with or altered.
Damage resulting from accidents, natural disasters, or external factors.
1.3 Warranty Claims
To file a warranty claim:
Contact our support team at info@appliedfiber.com or call 800-226-5394.
Provide proof of purchase and a detailed description of the issue.
Follow the instructions provided by our team to return the product, if necessary.
If the product is determined to be defective and covered under warranty, we will repair, replace, or refund the product at our discretion.
2. Returns Policy
2.1 Eligibility
We accept returns for unused and undamaged products within 30 days of delivery. Custom orders, such as bespoke fiber optic assemblies, are non-returnable unless defective.
2.2 Return Process
To initiate a return:
Contact us at info@appliedfiber.com or call 800-226-5394 with your order details.
Obtain a Return Merchandise Authorization (RMA) number from our support team.
Package the product securely and include the RMA number in your shipment.
Ship the product to the address provided by our team.
2.3 Refunds
Refunds are processed within 5-7 business days after receiving and inspecting the returned item.
Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
3. Shipping Costs and Responsibility
Customers are responsible for shipping costs associated with returns unless the product is defective or we made an error in your order.
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
4. Contact Information
If you have any questions about our Warranty and Returns Policy, please contact us:
Email: info@appliedfiber.com
Phone: 800-226-5394
Address: PO Box 1339, Albany, GA 31763
5. Policy Updates
We reserve the right to update or modify this Warranty and Returns Policy at any time. Changes will be effective immediately upon posting to our website.
Thank you for choosing Applied Fiber. We value your business and are here to ensure your satisfaction.